Support

How-to videos

Choose from our video list to view use and care instructions for different hearing aid types and styles.

All Models

Battery Replacement Watch video

On & Off Watch video

Insertion & Removal Watch video

Care & Maintenance Watch video

Using T² Remote Watch video

Hear Clear Removal and Replacement Watch video

Evolv AI, Livio Edge AI, Livio AI and Livio

Pair Hearing Aids with Apple Device Watch video

Pair Hearing Aids with Android Device Watch video

Pair Rechargeable Hearing Aids with Apple Device Watch video

Pair Rechargeable Hearing Aids with Android Device Watch video

Inserting the 40-Gain Receiver in Earmold Watch video

Mic Cover Removal and Replacement Watch video

Hear Clear Removal and Replacement Watch video

Battery Replacement Watch video

Receiver Removal Watch video

On & Off Watch video

Comfort Bud Replacement Watch video

Tap Control Watch video

Pairing with Android Watch video

Micro RIC 312: On and Off Watch video

Micro RIC 312: Battery Replacement Watch video

Micro RIC 312 Comfort Bud Replacement Watch video

Micro RIC 312: Hear Clear Removal and Replacement Watch video

Micro RIC 312: Left-Right Indicator Insertion Watch video

Micro RIC 312: Mic Cover Removal and Replacement Watch video

Micro RIC 312: Inserting Hearing Aid Receiver Watch video

Micro RIC 312: Hearing Aid Receiver Removal Watch video

Micro RIC 312: Tap Control Watch video

Micro RIC 312: Pairing with Mini Remote Microphone Watch video

Halo iQ

Binaural Adjustments Watch video

Lock/Unlock Watch video

Monaural Adjustments Watch video

Muse iQ, Muse, Z Series and 3 Series

Binaural Volume Change with Remote Watch video

Monaural Volume Change with Remote Watch video

Monaural Memory Change with Remote Watch video

Switch Volume Change Watch video

Switch Memory Change Watch video

Switch Volume and Memory Dual Function Watch video

RIC 312 DAI Boot Watch video

Z Series

RIC 312 DAI Boot Watch video

Xino, X Series RIC 13 and Wi Series RIC 13

Touch and Release Memory Change Watch video

Touch and Release Volume Control Watch video

Wi Series

Remote Memory Change Watch video

Remote Volume Change Watch video

Synchronized Memory Change Watch video

Synchronized Volume Change Watch video

All Models

On & Off Watch video

Battery Replacement Watch video

Inserting The Device Watch video

Hear Clear Removal and Replacement Watch video

Comfort Bud Placement Watch video

Evolv AI

Pair Rechargeable Hearing Aids with Apple Device Watch video

Pair Rechargeable Hearing Aids with Android Device Watch video

Evolv AI, Livio Edge AI, Livio AI and Livio

Tap Gesture for Custom Hearing Aids Watch video

Muse iQ, Muse and Z Series

Binaural Volume Change with Remote Watch video

Monaural Volume Change with Remote Watch video

Monaural Memory Change with Remote Watch video

Synchronized Volume Change Watch video

Synchronized Memory Change Watch video

All Models

Battery Replacement Watch video

On & Off Watch video

Inserting the Device Watch video

Using T² Remote Watch video

Hear Clear Removal and Replacement Watch video

Evolv AI

Pair Rechargeable Hearing Aids with Apple Device Watch video

Pair Rechargeable Hearing Aids with Android Device Watch video

Evolv AI, Livio Edge AI, Livio AI and Livio

Tap Gesture for Custom Hearing Aids Watch video

Muse iQ, Muse and Z Series

Binaural Volume Change with Remote Watch video

Monaural Volume Change with Remote Watch video

Monaural Memory Change with Remote Watch video

Synchronized Volume Change Watch video

Synchronized Memory Change Watch video

All Models

Battery Replacement Watch video

On & Off Watch video

Inserting the Device Watch video

Using T² Remote Watch video

Hear Clear Removal and Replacement Watch video

Evolv AI

Pair Completely-In-Canal (CIC) Hearing Aids with Android Device Watch video

Evolv AI, Muse iQ, Muse and Z Series

Binaural Volume Change with Remote Watch video

Monaural Volume Change with Remote Watch video

Monaural Memory Change with Remote Watch video

Synchronized Volume Change Watch video

Synchronized Memory Change Watch video

All Models

Battery Replacement Watch video

Inserting the Device Watch video

On & Off Watch video

Using T² Remote Watch video

Hear Clear Removal and Replacement Watch video

Evolv AI, Livio Edge AI, Livio AI and Livio

Pair Hearing Aids with Apple Device Watch video

Pair Hearing Aids with Android Device Watch video

Pair Rechargeable Hearing Aids with Apple Device Watch video

Pair Rechargeable Hearing Aids with Android Device Watch video

Mic Cover Removal and Replacement Watch video

Thin Tube Assembly Watch video

Battery Replacement Watch video

On & Off Watch video

Thin Tube Care & Maintenance Watch video

Inserting the Device Watch video

Tap Control Watch video

Muse iQ, Muse, Z Series and 3 Series

Binaural Volume Change With Remote Watch video

Monaural Volume Change with Remote Watch video

Monaural Memory Change With Remote Watch video

Switch Volume Change Watch video

Switch Memory Change Watch video

Switch Volume and Memory Dual Function Watch video

Z Series

DAI Boot Watch video

X Series, S Series iQ, S Series 5

Sweep Volume Control Watch video

Touch & Release Memory Change Watch video

Touch & Release Volume Control Watch video

Battery Door Lock Operation Watch video

All Models

Battery Replacement Watch video

Inserting the Device with Earmold Watch video

Inserting the Device with Thin Tube Watch video

On & Off Watch video

Thin Tube - Care & Maintenance Watch video

Left-Right Indicator Insertion Watch video

Wax Protection

Invisible: Hear Clear Removal and Replacement Watch video

Receiver-in-Canal: Hear Clear Removal and Replacement Watch video

Completely-in-Canal: Hear Clear Removal and Replacement Watch video

In-the-Canal: Hear Clear Removal and Replacement Watch video

In-the-Ear: Hear Clear Removal and Replacement Watch video

Thrive App

Thrive App Initial Setup Watch video

Setup a New Thrive Cloud Account Watch video

Create Thrive Account with Apple Watch video

Create Thrive Account with Facebook Watch video

Create Thrive Account with Google Watch video

Pairing Hearing Aids with Your Device Watch video

Un-pair Hearing Aids with Your Device Watch video

Audio Routing Watch video

Triple-Click Feature on Apple Devices Watch video

Apple Notification Center Service Alerts Watch video

Adjust Hearing Aid Audio When Streaming Watch video

Adjusting Volume, Mute and Unmute Watch video

How to Geotag a Custom Thrive Memory Watch video

How to Use "Find My Hearing Aids" Watch video

Tap Control Watch video

Thrive Assistant Watch video

Voice AI Watch video

Mask Mode Watch video

Thrive Wellness Score Watch video

Fall Detection and Alerts Watch video

TeleHear Remote Programming Watch video

Transcribe Watch video

Language Translation Watch video

Self Check Watch video

CROS Controls Watch video

Turning Off Demo Mode Watch video

Auto On/Off Watch video

Reminders Watch video

Accept/End/Decline Watch video

TV Streamer

RIC R: Pairing with TV Watch video

RIC 312 pairing with TV Streamer Watch video

Micro RIC 312: Pairing with TV Watch video

Remote Microphone +

RIC R: Pairing with Remote Microphone + Watch video

RIC R: Pairing Remote Microphone + with Android Watch video

RIC 312 pairing with Remote Microphone + Watch video

RIC 312 pairing with Remote Microphone + to Android phone Watch video

Remote Microphone + Power On/Off Watch video

Micro RIC 312: Pairing with Remote Microphone + Watch video

Micro RIC 312: Pairing Remote Microphone + with Android Watch video

Resetting Remote Microphone + Watch video

Amazon Echo Dot Watch video

Attaching the Lanyard Watch video

Mini Remote Microphone

RIC R: Pairing with Mini Remote Microphone Watch video

RIC 312 pairing with Mini Remote Microphone Watch video

Micro RIC 312: Pairing with Mini Remote Microphone Watch video

Remote Control

RIC R: Pairing with Remote Watch video

Micro RIC 312: Pairing with Remote Watch video

Attaching the Lanyard Watch video

Table Microphone

Table Microphone Device Anatomy Watch video

Pairing Table Microphone with Hearing Aids Watch video

Pairing Table Microphone with Rechargeable Hearing Aids Watch video

TruLink Remote

Binaural Adjustments Watch video

Lock/Unlock Watch video

Monaural Adjustments Watch video

Pairing Process Watch video

TruLink Remote Anatomy (Advanced) Watch video

TruLink Remote Anatomy (Basic) Watch video

TruLink Hearing Control App for Apple® Device

How to Route Your Audio Output Watch video

How to Use ‘Find My Hearing Aids’ Watch video

How to Use Force Touch for Apple Devices Watch video

How to Geotag a Custom TruLink Memory Watch video

How to Adjust Hearing Aid Audio When Streaming Watch video

How to Pair Hearing Aids with Your Device Watch video

How to Program a TruLink Memory Watch video

VoiceOver in TruLink Watch video

Apple Notification Center Service Alerts Watch video

How to Use the Remote Microphone Watch video

Changing MultiFlex Tinnitus Technology Settings Watch video

Using the Triple Click Feature on Apple Devices Watch video

Muting and Unmuting Hearing Aids Watch video

How to Use SoundSpace Watch video

How to Unpair Hearing Aids Watch video

How to Reset Hearing Aid Volume to Default Settings Watch video

SurfLink Mobile 2

Answering Watch video

Call Waiting Watch video

Decline Call Watch video

Directional Mic Watch video

Favorite Watch video

Home Watch video

Left Right Binaural Watch video

Memory Change Watch video

Mute Unmute Watch video

Pairing Bluetooth Watch video

Pairing Devices Watch video

Streaming Bluetooth Watch video

Voice Pickup Watch video

Volume Watch video

Wired Input Watch video

Accessories - Clip Watch video

Accessories - Lanyard Watch video

RIC R: Pairing with SurfLink Mobile 2 Watch video

SurfLink Media 2

SurfLink Media 2 Adjustment Watch video

SurfLink Media 2 On/Off Watch video

SurfLink Remote

On/Off Watch video

Dual Functionality Watch video

Mono Functionality Watch video

SurfLink Mini Mobile

SurfLink Mini Mobile System On Watch video

SurfLink Mini Mobile System Pairing Watch video

RIC R: Pairing with SurfLink Mini Mobile Watch video

SurfLink Remote Microphone 2

Power On-Off SurfLink Remote Microphone 2 Watch video

SurfLink Remote Microphone 2 Pairing Watch video

Attaching Lanyard on SurfLink Remote Microphone 2 Watch video

Evolv AI, Livio Edge AI, Livio AI and Livio Rechargeable

Charger: LED Tutorial Watch video

RIC R: Mic Cover Removal and Replacement Watch video

RIC R: Hear Clear Removal and Replacement Watch video

RIC R: Comfort Bud Replacement Watch video

RIC R: Left-Right Indicator Insertion Watch video

RIC R: Receiver Removal Watch video

RIC R: Pairing with Mini Remote Microphone Watch video

RIC R: Inserting Hearing Aid Receiver Watch video

RIC R: Tap Control Watch video

RIC R: Hearing Aid Charger Desiccant Puck Insertion Watch video

RIC R: Pairing with Android Watch video

Resetting Starkey Hearing Technologies Charger Watch video

Mini Turbo Charger

Mini Turbo Charger: LED Tutorial Watch video

Muse iQ Rechargeable

RIC R: On/Off Watch video

RIC R: Hear Clear Removal and Replacement Watch video

RIC R: Left/Right Indicator Insertion Watch video

Synergy Charger: Desiccant Puck Insertion Watch video

Charger: LED Tutorial Watch video

RIC R: Pairing with SurfLink Mobile 2 Watch video

RIC R: Pairing with SurfLink Mini Mobile Watch video

Muse iQ micro RIC 312t and Muse micro RIC 312t

ZPower Charging Dock Placement Watch video

ZPower Charging Dock Removal Watch video

ZPower Battery Charge Watch video