Frequently asked questions
Bluetooth is a technology that lets different devices talk to each other wirelessly. Your smartphone, for example, has Bluetooth. And you can connect it to your headphones, computer, tablet, or other wireless device, and share information immediately.
Bluetooth hearing aids also allow you to connect to wireless technology. So you can stream audio from your smartphone, tablet, or TV, straight to your hearing aids. Enjoy hands-free phone conversations, music on-the-go and more.
Yes. The hearing user control app can easily connect Apple iOS phones to Bluetooth hearing aids.
See the full list of compatible Apple iOS devicesYes. The hearing user control app can easily connect Android phones to Bluetooth hearing aids.
See the full list of compatible Android phonesFollow the steps below to pair your hearing aids to your Apple mobile device. (If your hearing aids lose connection to your mobile device, try the steps again.)
- Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
- Turn your hearing aids OFF and then ON to activate pairing mode.
- Under MFI Hearing Devices you should see your hearing aids (e.g. "Jane's hearing aids"). Tap this.
- A dialog box pops us for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box.
Pairing is complete.
Learn moreDownload the My Starkey app.
- Open the Google Play™ store.
- In the search box type "My Starkey."
- Tap INSTALL to download the app to the Android device.
Follow the steps below to pair your hearing aids to your Android mobile device. (If your hearing aids lose connection to your mobile device, try the steps again.)
- Tap the Settings icon on the device.
- Ensure Bluetooth is on.
- Turn your hearing aids OFF and then ON to activate pairing mode.
- Open the My Starkey app. Tap GET STARTED to begin.
- Review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
- Pair and connect your hearing aids. Follow the prompts:
- The app will ask permission to use location services to locate your hearing aids. Tap ALLOW.
- When a pair of hearing aids is found, the app will prompt you to confirm they are yours and tap PAIR.
- You'll be asked to link the My Starkey app with the hearing aids. Tap ALLOW.
The easiest way is to use a TV Streamer**. They offer excellent sound quality. They are user-friendly and support both digital and analog input sources. Just hook the tiny box up to your TV, sit next to it, and stream audio from the TV directly to your Bluetooth hearing aids.
*TV Streamers are compatible with Genesis AI and Evolv AI hearing aids.
Learn more about device set up and pairing